Customer care

customer care

Shopping and Ordering at AHAVUS.com

Welcome to AHAVAUS.com, the online home for AHAVA in North America. We accept orders for delivery in the United States and Canada and carry the complete AHAVA line of skincare and cosmetic products including Face, Body, Makeup, Suncare and Men.

While you shop, read about AHAVA’s unique story and origins in the Dead Sea region. Learn about The Osmoter™, a concentrated extract of mineral-rich Dead Sea water that restores natural skin balance for smoother, youthful looking skin. Discover AHAVA’s approach to Environmental Responsibility and see pictures of the magical Dead Sea from which many of AHAVA’s ingredients come.

To help you shop, here are some tips and special features you’ll find on our site.

  1. 1

    To view the items in your cart at any time, simply place your mouse cursor over the "YOUR CART" button on the bottom of the screen.

  2. 2

    You may change quantities or delete items from the order at any time by viewing your cart, HERE.

  3. 3

    To checkout and complete your order, click Checkout at the top of any page.

  4. 4

    Once your order is processed, you will see an order confirmation message with an order number, confirming the order was placed successfully. You will also receive an email confirming your order.

  5. 5

    Your credit card will be invoiced from AHAVA NA LLC, the owner of AHAVAUS.com

  6. 6

    You may also create a customer account to securely store your shipping and billing information and to easily access past orders.

  7. 7

    To log in to your customer account you will need to enter the username and password used to create the account. In case you forget your password you can easily request for it to be emailed to you. Just enter your username and click Submit, HERE.

  • Contact Us

    We encourage you to contact us anytime with questions or comments about AHAVA products or shopping on AHAVAUS.com.

    Our Customer Service hours are Monday-Friday 9:00am to 5:00pm EST. We will make every attempt to address your inquiry quickly, generally responding within 24 hours.

    Contact us online
    By Email: customer_service@ahavaus.com
    By Phone, Toll-Free: 1-800-366-7254
    By Mail: Customer Service AHAVA 411 5th Avenue New York, NY 10016

  • Your Account

    Click Here to create an account and take advantage of the exclusive offers, new product launches, special sampling and more that come with it. Log in to your User Profile and click on “My Orders” on the right side to check the status of your recent orders and access tracking information.

     Benefits of creating an account:

    - Easy online shopping – save your shipping/billing information and easily access and track orders.
    - Exclusive Offers — reserved just for our registered members.
    - New Product News — be the first to know about new products and limited time or seasonal items.
    - Manage Your Email Subscriptions – update your email settings anytime.
    - Local Event Announcements – receive special invitations to events in your area.

  • Your Order

    Tracking your order

    Log in to your User Profile and click on “My Orders” on the right side to check the status of your recent orders and access tracking information.

    P.O. Box Orders cannot be accepted.

    Sales Tax will be applied to any shipments to New York and Rhode Island where AHAVA NA LLC offices are located. This will automatically be added to your invoice from AHAVA NA LLC.

    AHAVAUS.com only accepts and processes orders shipping to the US and Canada.

  • Shipping Info

    Shipping costs

    Order Total FedEx Ground FedEx 2nd Day FedEx Overnight
    Orders Over $50 FREE $15.95 $22.95
    Orders Less
    Than $50    		 $5.95 $15.95 $22.95


    Shipping and Delivery Times

    Orders are typcially processed and shipped within 48 from the time they are placed. Please be aware that our warehouse is open Monday-Friday. Orders received after 1:00pm on Friday or on a weekend will ship the following week.

    FedEx Ground shipments generally require 3-7 business days of transit time and can be delivered by FedEx on Saturdays.
    Every attempt will be made to ship FedEx 2nd Day and FedEx Overnight orders received before 1:00pm EST Monday-Friday on the same day they are placed. Orders received after 1:00pm EST will ship the following business day.

    Please note that FedEx 2nd Day and Overnight orders cannot be delivered on Saturdays. For example, this means that a FedEx 2nd Day order placed on a Thursday night or Friday morning will be delivered the following Tuesday.

    Please note we are unable to ship to P.O. boxes. Please provide a physical address when you place your order.

    If you have any questions or concerns regarding the delivery time for yur order, please Contact Us prior to placing your order.

    Canada

    Orders being delivered to Canada ship FedEx Ground and typically arrive within 8 – 14 days. The cost for Canadian shipments is $25.00 regardless of order total.

  • Returns

    AHAVAUS.com offers a no-risk, 60-day money-back guarantee. Simply return any container with fifty percent or more of the product remaining for a full refund. Send the product along with your full contact information and order number to the following address.

    AHAVA NA
    500 Wood Street
    Bristol, RI 02809

    We will refund your credit card minus shipping and handling charges, if any. Returns typically require 10 business days for processing once received by our warehouse. Costs to return items to AHAVA are the responsibility of the customer.

    If you receive a damaged product, Contact Us immediately to notify us about the situation and we will arrange for a replacement to be sent to you.

  • Subscribe & Unsubscribe

    Sign up to receive AHAVA newsletters by clicking on “Email Sign-up” at the top of any page. Newsletters regularly offer Free Shipping and Gift offers as well as exclusive coupons, event announcements and more.

    To unsubscribe, simply click the unsubscribe link at the bottom of any email newsletter you receive from us, or Contact Us directly with your request and we will unsubscribe you from our list.

  • Find a Store near You

    Use our Store Locator to find a retail store in your area that carries AHAVA products. You can access the Store Locator any time using the “AHAVA NEAR YOU” button on the bottom of your screen.

  • Skin Friendly Products

    All AHAVA products are:

    - PARABEN FREE
    - ALLERGY TESTED
    - PRODUCED WITHOUT PETROLEUM, HARSH SYNTHETIC INGREDIENTS, OR GMO’S
    - SLS/SLES FREE
    - APPROVED FOR SENSITIVE SKIN
    - NEVER TESTED ON ANIMALS

  • Discontinued Products

    We are continually innovating and offering new products, but from time to time it is necessary to discontinue a product. We apologize if we have discontinued one of your favorites AHAVA products. Sometimes there are limited quantities of these products available for a short time after discontinuation and we encourage you to browse our Last Chance page to order them.

  • Online Security

    The security of your order is very important to us. When you place an order, we encode your information using Secure Socket Layer (SSL) encryption technology and government-approved encryption software, the most advanced consumer online security technique to date. Your order will be placed safely and securely. If you have questions about the security of your order please contact customer service at customer_service@ahavaus.com.

  • Sales tax

    We are required by law to collect state sales tax on orders being shipped to New York and Rhode Island. Sales tax will be assessed on the total purchase, including shipping/handling charges (as required). If you have questions regarding sales tax, please feel free to Contact Us.

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