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Shopping and Ordering at AHAVAUS.com

Welcome to AHAVAUS.com, the online home for AHAVA in North America. We accept orders for delivery in the United States and Canada and carry the complete AHAVA line of skincare and cosmetic products including Face, Body, Makeup, Suncare and Men.

While you shop, read about AHAVA’s unique story and origins in the Dead Sea region. Learn about The Osmoter™, a concentrated extract of mineral-rich Dead Sea water that restores natural skin balance for smoother, youthful looking skin. Discover AHAVA’s approach to Environmental Responsibility and see pictures of the magical Dead Sea from which many of AHAVA’s ingredients come.

To help you shop, here are some tips and special features you’ll find on our site.

  1. 1

    To view the items in your cart at any time, simply place your mouse cursor over the "YOUR CART" button on the bottom of the screen.

  2. 2

    You may change quantities or delete items from the order at any time by viewing your cart, HERE.

  3. 3

    To checkout and complete your order, click Checkout at the top of any page.

  4. 4

    Once your order is processed, you will see an order confirmation message with an order number, confirming the order was placed successfully. You will also receive an email confirming your order.

  5. 5

    Your credit card will be invoiced from AHAVA NA LLC, the owner of AHAVAUS.com

  6. 6

    You may also create a customer account to securely store your shipping and billing information and to easily access past orders.

  7. 7

    To log in to your customer account you will need to enter the username and password used to create the account. In case you forget your password you can easily request for it to be emailed to you. Just enter your username and click Submit, HERE.

  • Contact Us

    The AHAVA corporate office will be closed 6/4 and 6/5 for Shavuot. Customer service will be unavailable during this time.

    We encourage you to contact us anytime with questions or comments about AHAVA products or shopping on AHAVAUS.com.

    Our Customer Service hours are Monday-Friday 9AM - 5:PM EST and responses may take up to 3 business days. We thank you for your patience. You can reach our Customer Service Team using the below contact information, or for general product inquires at facebook.com/ahavaus.

    Contact us online
    By Email: customer_service@ahavaus.com
    By Phone, Toll-Free: 1-800-366-7254
    By Mail: Customer Service AHAVA 330 7th Avenue New York, NY 10001

  • Your Account

    Click Here to create an account and take advantage of the exclusive offers, new product launches, special sampling and more that come with it. Log in to your User Profile and click on “My Orders” on the right side to check the status of your recent orders and access tracking information.

    Benefits of creating an account:

    - Easy online shopping – save your shipping/billing information and easily access and track orders.
    - Exclusive Offers — reserved just for our registered members.
    - New Product News — be the first to know about new products and limited time or seasonal items.
    - Manage Your Email Subscriptions – update your email settings anytime.
    - Local Event Announcements – receive special invitations to events in your area.

  • Your Order

    Tracking your order

    Log in to your User Profile and click on “My Orders” on the right side to check the status of your recent orders and access tracking information.

    P.O. Box Orders cannot be accepted.

    Sales Tax will be applied to any shipments to New York and Rhode Island where AHAVA NA LLC offices are located. This will automatically be added to your invoice from AHAVA NA LLC.

    AHAVAUS.com only accepts and processes orders shipping to the US and Canada.

  • Shipping Info

    Shipping costs

    Order Total UPS Ground UPS 2nd Day UPS Overnight
    Orders Over $50 FREE $18.95 $24.95
    Orders Less
    Than $50
    $7.95 $18.95 $24.95

    FREE shipping with orders over $50 applies only to the FREE Ground Shipping option within the continental United States.



    Shipping and Delivery Times

    Orders are typically processed and shipped within 48 from the time they are placed. Please be aware that our warehouse is open Monday-Friday. Orders received after 1:00pm on Friday or on a weekend will ship the following week. Warehouse is closed on all national holidays and orders will ship the following business day.

    Every attempt will be made to ship UPS 2nd Day and UPS Overnight orders received before 1:00pm EST Monday-Friday on the same day they are placed. Orders received after 1:00pm EST will ship the following business day. UPS 2nd Day and Overnight orders cannot be delivered on Saturdays.

    View Ground Shipping Timeframes

    We are only able to ship to P.O and APO addresses via the USPS Ground Shipping option. For other methods of shipping, please provide a physical address.

    Canada

    Orders being delivered to Canada ship UPS Ground and typically arrive within 8 – 14 days. The cost for Canadian shipments is $25.00 regardless of order total.

    If you have any questions or concerns regarding delivery please Contact Us at customer_service@ahavaus.com or call 1-800-366-7254 Mon-Fri 9am-5pm EST.

  • Returns

    AHAVAUS.com offers a no-risk, 60-day money-back guarantee. Simply return any container with fifty percent or more of the product remaining for a full refund. Send the product along with your full contact information and order number to the following address.

    AHAVA NA LLC
    co/ ADS
    614 Route 303
    Blauvelt, NY 10913

    We will refund your credit card minus shipping and handling charges, if any. Returns typically require 10 business days for processing once received by our warehouse. Costs to return items to AHAVA are the responsibility of the customer.

    If you receive a damaged product, Contact Us immediately to notify us about the situation and we will arrange for a replacement to be sent to you.

  • Subscribe & Unsubscribe

    Sign up to receive AHAVA newsletters by clicking on “Email Sign-up” at the top of any page. Newsletters regularly offer Free Shipping and Gift offers as well as exclusive coupons, event announcements and more.

    To unsubscribe, simply click the unsubscribe link at the bottom of any email newsletter you receive from us, or Contact Us directly with your request and we will unsubscribe you from our list.

  • Find a Store near You

    Use our Store Locator to find a retail store in your area that carries AHAVA products. You can access the Store Locator any time using the “AHAVA NEAR YOU” button on the bottom of your screen.

  • Skin Friendly Products

    All AHAVA products are:

    - PARABEN FREE
    - ALLERGY TESTED
    - PRODUCED WITHOUT PETROLEUM, HARSH SYNTHETIC INGREDIENTS, OR GMO’S
    - SLS/SLES FREE
    - APPROVED FOR SENSITIVE SKIN
    - NEVER TESTED ON ANIMALS

  • Online Security

    The security of your order is very important to us. When you place an order, we encode your information using Secure Socket Layer (SSL) encryption technology and government-approved encryption software, the most advanced consumer online security technique to date. Your order will be placed safely and securely. If you have questions about the security of your order please contact customer service at customer_service@ahavaus.com.

  • Sales tax

    We are required by law to collect state sales tax on orders being shipped to New York. Sales tax will be assessed on the total purchase, including shipping/handling charges (as required). If you have questions regarding sales tax, please feel free to Contact Us.